Frequently Asked Questions

If you’re looking for help, chances are we’ve got you covered with the below questions and answers. If your question isn’t answered here, please contact us.

The app uses Location Services only for the purpose of reminding you about your personal items. We do not collect, we cannot view, and we do not have ANY access to ANY of your device’s location data or location history. We specifically designed our app so that we DO NOT have access to this information.

If you want to be reminded about bringing multiple items with you when you leave a location, create a reminder for one of your items, then use our “Add Tags & Notes” feature on the “Alert Status” screen to add the rest of your items.

You can type up to 6 short notes or additional items, so that when you walk past your perimeter distance and your reminder is triggered, the push notification will include the notes/additional items you added as well.

To learn more, check out the below video:

At this time, you’re not able to create more than one separate, simultaneous reminder with our app. BUT, you can add up to short 6 notes or additional items to your reminder, which in effect may serve the same purpose.

If you want to be reminded multiple items, create a reminder for one of your items, then use our “Add Tags & Notes” feature on the “Alert Status” screen.

You can type up to 6 short notes or additional items, so that when you walk past your perimeter distance and your reminder is triggered, the push notification will include the notes/additional items you added as well.

To learn more, check out the below video:

Think of the “Recent” column as your mini-history. It is a short list of the 8 items that you’ve recently created reminders for – so that you can more easily create new reminders for these items in the future.

Our theory was that if you’ve created a reminder for your “Backpack” today, maybe it’s something you’ll want to create a reminder for again in the near future. So we serve it up in a convenient, recent section.

When you create a new reminder, that item will be added to the top of the “Recent” list, and so on.

Your history data is only stored locally on your device. None of location or location history information is sent, stored or backed up remotely – we do not have ANY access to this information.

The app uses location data (e.g. GPS location) so it can notify you when you walk away from an item that you created an alert for. When you create an alert, the app uses your initial location as a starting point, and then calculates your movement away from that starting point. Without location data, the app cannot perform this task. Importantly, we do not have ANY access to this location information.

When GPS data is weak or unavailable, the app may use additional information (e.g. pedometer, or step count) to determine how far you walk away from an item that you created an alert for. Without health or fitness data, the app cannot perform this task.

The app is using background data when you have an active alert set. In order to keep calculating how far you’ve walked away from your personal items, the app needs to use location data in the background.

Sometimes you’re in a hurry, and don’t have time to swipe through the list to find the item you want to create a reminder for. That’s why we added a “Quick Alert” button – so that you can create a generic reminder with fewer taps.

A “generic reminder” just means that the reminder isn’t for a specific item, so instead of getting a notification that reads “Remember to take your Jacket!”, the Quick Alert reminder will read “Remember to take your stuff!”.

We designed the app to be very accurate, but keep in mind that there are technical limitations to the accuracy of GPS and step count data. Small variations are normal and are to be expected. Additionally, accuracy is dependent on many factors like signal strength, network congestion, battery strength, iOS version, and phone model.

We have conducted thousands of hours of testing, and even though we have achieved a very high rate of accuracy, there are technical limitations to the accuracy of GPS and step count data. That said, if you think you’ve found a bug, please email us at [email protected].

Simply long-press on a custom item in the “All Items” section of the main screen and you will be presented with an option to delete it.

Not currently, but we are working on that functionality.

The option to remove all ads is located in the “Preferences” tab on the “Settings” screen.

When the app determines that you’ve walked away from your personal item, you will receive an alarm and notification with the option to close the alert (“Got It!” button) or to “Revise” the alert. If you press “Revise”, you will be directed to the “Perimeter” screen where you can easily extend your alert based on your current location.

We’re happy to hear from you! Click on the “Suggestions” or “Contact Us” buttons in the “App Info” tab on the “Settings” screen, or email us at [email protected].

Yes! We’ve designed Don’t Leave It! to work without data or GPS. That means you can still be reminded not to leave without your stuff if you are in a basement or remote area (or even on a plane, train, subway, car or bus!).

It’s easy! Go to the “History” screen, and either swipe left on an individual item to reveal the “Delete” button, or press “Clear” at the top right of the screen to clear all items at once. As a reminder, you are the only one who can see your History information, we DO NOT have access to this information.

The address is based on available GPS information, and may not be 100% accurate due to inherent limitations of GPS technologies.

GPS data has technical limitations, and is not yet 100% accurate. There may be variations compared to actual location of ±15 feet (or more, in some case). GPS accuracy is dependent on many factors like signal strength, network congestion, battery strength, iOS version, and phone model.

This is normal. The Perimeter screen will automatically switch between different methods of determining your location/movement based on available data. For example, if there is strong GPS signal present, you will see a different Perimeter screen than when there is weak or no GPS signal. We’ve done this so that the app can function in almost any scenario.